Reasons of Access Control System
Lack of technical training can ruin relationships with your customers and with the manufacturer for reasons access control system. Invest in training for your company’s operators and you will have a lot to gain from the market.
If you don’t have a lot of experience installing gates or turnstiles, don’t pretend you have, as a lack of technical training can ruin customer and manufacturer relationships for reasons access control system.
Why is proper technical training so important to your business?
1. To better serve your customer
The end user expects a hassle-free experience at a fair price. When a technician comes in expecting to solve the problem on the spot, they almost always fall short of meeting these expectations. With complete and effective training from the manufacturer, this problem can be solved.
2. To gain independence
By certifying their technicians, customers will always prefer to seek them out, so your company becomes the support service for the end user in their region.
In your role as the first company able to serve the needs of these customers, you get the benefit of additional revenue and new customers who will want to use the manufacturer’s equipment in your region.
3. Create a greater sense of ownership with projects
With proper training, a better sense of ownership of any project will develop. End users will notice the quality of service that your company offers, especially if it has installed products that are highly visible or that positively and directly affect the daily lives of employees.
4. Certification test
Being certified equates to your client having a lot of credibility in your capabilities. By completing a training, a certificate endorsed by the manufacturer is obtained, this can become an important differentiator against the competition that will serve to generate new business.
5. A long-term positive relationship is built with the end user
Inopportune and inappropriate service can create enormous tension between an end user and the service provider. End users are often forced to call manufacturers and ask for help due to lack of good service. This situation is not desirable for an inclusive company, which is always looking for good deals with solid clients who demand high-value referrals.
6. Trust is gained
The confidence technicians will gain from attending training will be reflected in their work ethic, as they will feel more confident going to troubleshoot a problem, and in turn, the end user will feel confident that they have contacted the right service team.
7. Allow the manufacturer to provide better support
If your company’s operators are well trained, the manufacturer can help you delve into advanced problems, as there is a partnership with them. On the other hand, if you require a lot of help, on an ongoing basis, to solve simple problems, your relationship with the manufacturer could be in jeopardy.
8. Increase the life of products
By providing an informed and timely service, the useful life of the products that your company represents will be drastically increased, as well as the trust of the personnel and the profits, in addition, the relationships with the clients that become excellent sales references will be strengthened.
9. Training flexibility for best results
Because this is a complex business, a manufacturer must offer a menu of different types of training.
You can start with face-to-face training, preferably in a factory setting.
On-site project training is another option, when the manufacturer goes to their facility or the end user’s facility and trains them on a specific product.
Webinars are also great for keeping up-to-date on previous training and getting first-hand knowledge of a new product that you are not familiar with.
How would the platform help me to manage and expand my business?
Look for a platform that allows you to develop your managed services business in an efficient and scalable way. Your platform should prepare you for continuous digital transformation and for the future of security services – the future of everything “as a service”. By using a single user interface and a single reporting structure for all of your clients, you can quickly scale your offering, so you can start with the basics and add devices as needed, increasing your recurring monthly revenue in the process.
Storage is a critical factor and relates to many parameters, including how much bandwidth cameras require, how video is stored and used, and whether there are regulations governing video archiving. These parameters can vary greatly from project to project, so you will need full flexibility from the cloud service provider. For example, customers should have the ability to record and store video in a distributed and on CCTV camera fashion, as well as upload video as needed and at the expected resolution. They should also be able to record and store video only when motion is detected or 24/7, such as when there are critical or government specifications necessary to meet regulatory or compliance requirements. In short, you need dynamic, on-demand services to store and manage all your solutions.
Manage and Expand my Business
What is most important when providing cloud services for Access Control System processes, video management and other integrated services? The most important thing to know is that this is a challenging and somewhat cumbersome business transformation, but necessary in order to be able to prepare security services integrators for the future.
The migration of services to the cloud requires a completely different financial model and sales process. While profit margins are more compact, and upfront payments for hardware installation are much lower, the good news for security companies is that managing, maintaining, and monitoring the system generates recurring monthly revenue streams. , which are progressive and predictable.
The question here is not to consider whether to migrate to the cloud, but when to do it. Just as the end user demands cloud services, in enterprises, many CEOs, CIOs and CSOs insist on migrating all their hardware and relying on hosted, off-premises cloud solutions for safe and easy maintenance.
Systems integrators must be able to deliver the value proposition expected from the cloud throughout the industry’s ongoing digital transformation: a proposition based on reliability, expandability, and the transition of the cost model from Capital (CapEx) to Operating Expense (OpEx) model.