Trying to access the “company file” in QuickBooks, but wait, what? A large, bold error message appeared on the screen stating: “We’re sorry. QuickBooks encountered a problem. Error codes: (-6000, -77)” In such a scenario, users try to find several ways to resolve this error code 6000 77 in QuickBooks. If your “QuickBooks Error Code 6000 77” search has brought you here, you’ve come to the correct spot. Scroll down to unlock every possible cause and solution to this QuickBooks error code.
QuickBooks users enjoy several awesome features, yet users occasionally may encounter a few errors that might obstruct their work. To understand it better, let us first understand “What is QuickBooks error 6000 77?” followed by the underlying causes that lead to QuickBooks error 6000 77.
What is QuickBooks Error 6000 77?
QuickBooks Error 600077 happens when the file is placed in the incorrect folder, and QuickBooks cannot access this path. As a result, the message “Error: 600077” appears on the screen.
Why I am Getting QuickBooks Error Code 6000 77?
The QuickBooks Desktop issue 6000 77 can be due to various reasons, so it’s vital to understand them before attempting the fixes. The following list incorporates all the possible ways via which error code 600077 can occur.
Runtime errors occur without warning. The error message may appear on the screen every time the QuickBooks software is run. In fact, the error message or other dialogue box may appear again and again if not dealt with very soon.
There may be instances of files being deleted or new files appearing. Although this symptom is largely due to virus infection, it can be attributed as a runtime error symptom because virus infection is one of the causes of the runtime error. The user may also experience a sudden drop in internet connection speed, yet again, this is not always the case.
Reasons for QuickBooks Error Code 6000 77 include:
- The company file is not on a network or a local device but on external storage.
- A corporate file is in the “Incorrect folder permission” folder.
- A reference from a mapped disk is used to open the corporate file.
- QuickBooks is running in multi-user mode, while communicating the issue.
Solutions to Fix QuickBooks Error (-6000, -77)
Solution 1: Run the File Doctor from the QuickBooks Tools Hub
Intuit created the QB File Doctor to give users an automatic solution for a company file and networking problems with QuickBooks. Install it on your PC by downloading it from the Intuit website if you don’t already possess it. You must visit the QuickBooks Tool Hub to use the tool.
- Open the QuickBooks tool hub, then select the Company File Issues tab from the window’s left side.
- Wait for the application to launch before clicking Run QuickBooks File Doctor. If it still doesn’t open after a minute, use the Start menu to open it by searching for QuickBooks Desktop File Doc manually.
- When the file doctor tool appears, select the data file from the drop-down option. If your data file isn’t listed on the menu, click Browse and search to find it.
- To continue, select Check Your File from the center menu.
- Enter your QB admin credentials, then choose Next.
Solution 2: Rename .TLG files and .ND
The configuration files (.ND) and (.TLG) permit QuickBooks Desktop to access the company file(s) via a network or in multi-user mode. When launching QuickBooks Desktop, corrupted or damaged (.ND) or (.TLG) files may result in errors. Since they are automatically produced when you open or scan the company files using QuickBooks Database Server Manager, renaming these files won’t result in data loss.
- Open the folder to access your company file.
- Look for the files that have the same name as your company file but with.TLG and .ND extensions.
- Rename the. Nd/.tlg file by clicking it in the context menu. After the file extension, add the phrase “.old” and hit enter.
Solution 3: Use a UNC path instead of a mapped drive
Due to user mistakes, the mapped disk set up to access the business file gets jumbled up, and QuickBooks cannot connect to the company file. By following the instructions below, the user can access the company file via the UNC route and prevent this.
- Hold down the Ctrl key while right-clicking the QuickBooks icon on your desktop, choose Run as Administrator, and then click OK. When the No Company Open window appears, continue to hold down the Ctrl key.
- A business file will not automatically open in QuickBooks Desktop if the Ctrl key is depressed.
- Choose Open or Restore Company from the File menu, followed by Open a company file and Next.
- Select Network from the left-hand menu then finds the company file by using the navigational tools.
- Select Open after selecting the company file.
Note: You might need to change the folder permissions if you can’t locate the folder where the business file is kept.
Solution 4: Configure firewall and security software
Programs or files that the Windows Firewall deems suspicious are frequently denied access to the internet. It may have prevented QuickBooks from opening the company file on the Network, which is why error 6000 77 appears when opening the business file. By following the instructions, you may add the QuickBooks firewall port exception.
- Establish automated settings for “Firewall port settings.”
- Install an antivirus defense program or properly configure one already installed. For every firewall port, manually configure exceptions.
Solution 5: Recreate the damaged folder
Damage to the QuickBooks data file folder will impede QuickBooks access and result in QuickBooks error 77. To move the business file from the damaged folder to the new folder, follow the procedures below:
- On your C: disk, make a new folder.
- Open the folder containing the business file.
- Track down the.qbw file.
- Select Copy by performing a right-click on the.qbw file.
- Paste the file after opening the new folder.
- To share business files, configure Windows access rights.
- Launch QuickBooks Desktop, then choose the file’s new location to open it.
Method 6 – Reinstall your graphics driver
If the error is related to a bad graphics driver, you can do the following:
- Open your device manager, locate the graphics driver
- Right-click on the video card driver then click uninstall, then restart your computer
Method 7 – IE Related Runtime Error
If the error you are getting is related to Internet Explorer, you can do the following:
- Reset your browser.
- For Windows 7, you can click Start, go to Control Panel, and then click Internet Options on the left side. Then you can click on the Advanced tab and then on the Reset button.
- For Windows 8 and 10, you can click Search and type Internet Options, then go to the Advanced tab and click Reset.
- Disable script debugging and error notifications.
- In the same Internet Options window, you can go to the Advanced tab and search for Disable script debugging
- Check the radio button
- At the same time, uncheck the item “Show notification for each script error”, then click Apply and OK, then restart your computer.
If these quick fixes don’t work, you can always back up the files and run the repair reinstall on your computer. However, you can do it later when the solutions listed here didn’t do the job.
How to resolve QuickBooks error Code 6000 77 in quick steps?
Try quick steps to resolve QuickBooks error Code 6000 77 time-saving and potential quick remedies.
- Run QuickBooks with administrator rights if the company file needs higher permissions from the user to function. By selecting Run as Administrator from the context menu of the QB desktop icon, restart QuickBooks.
- The problem can also be fixed by copying the company file to the local storage if the business file you are attempting to access is located on an external disk or storage device.
- Clear away any special characters or blank spaces present before or after the company file’s name before attempting to access the data file again.
The Bottom Line:
Our team of specialists has tried and tested the above-mentioned methods, so we are confident that using them will help you fix QuickBooks Error 6000 77. If you still can not fix QuickBooks problem 6000 77 on your own, speak with one of our trained professionals who provide trustworthy solutions.
You may reach out to our experts at any moment by calling the QuickBooks enterprise support team at (XXXX).
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