augmented reality remote assistance
augmented reality remote assistance

AR technology is not just limited to the gaming industry anymore. It has been expanded to different industrial verticals across the globe. AR has disrupted many businesses by offering them advanced solutions that are able to solve critical problems. One such implementation is the application of Augmented Reality Remote Assistance in manufacturing. 

Nowadays, every manufacturing plant is aimed at transforming the raw material into a finished product. Therefore, even the minimal issues can disturb the entire manufacturing process. As a manufacturer, you know the secret to success in this industry remains in continuing all the processes with physical and mechanical interactions.

An augmented reality remote assistance tool can effortlessly connect field workers and technicians. Augmented Reality makes industrial operations more efficient by reducing downtime and quickly identifying the issues. 

In this blog post, we are going to dive deeper into the use cases of AR technology that are revolutionizing the entire manufacturing industry.

Popular AR Manufacturing Use Cases 

Industry 4.0 leverages both AR and VR technologies for an immersive and enriched experience that can enable enterprises to react faster. Industry 4.0 is equipped with high-quality speed, accuracy, clarity, and in some cases, innovation. In addition to this, Augmented and Virtual Reality will play a vital role in the future of manufacturing operations, and the speed of its adoption will be directly proportional to the complexity of both the processes and products. 

Here we will cover the top use cases of Augmented Reality Remote Assistance and provide you with an in-depth overview of the same –

1. Learning and Development

AR can enable organizations to train their employees from anywhere, anytime. Moreover, it can allow field workers to gain an on-hand experience on machineries, patents and equipment in a working environment that is not so risky. Also, AR is proven to create higher retention rate as compared to the traditional method.

Apart from this, Augmented Reality remote assistance can help manufacturers to accelerate the manufacturing speed. Moreover, it can significantly reduce errors and help factory owners to strengthen employee safety. In addition to this, Augmented Reality apps can stimulate real life situations for trainees so it becomes easier for field technicians to train them.

2. Remote Expert Assistance

Augmented Reality solutions can facilitate experts to be in different places at a single time. Moreover, if a field technician gets stuck in a remote location while troubleshooting a machine or an equipment. Also they can use an enterprise AR software to connect instantly with a subject matter expert from anywhere across the globe.

Other than this, experts can see what the technician is looking at and they can then provide relevant instructions. Previously, a technical expert needed to spend their time personally visiting a site. Thanks to AR-empowered solutions, they no longer need to visit sites as they can guide field workers directly from a remote location.

Also Read : Augmented Reality to Revolutionize the Health Care

3. Enhanced Productivity

Thanks to AR, overall productivity has reached beyond manufacturing. Customer support and chatbots are the best examples of AR integration into business. As per a survey, around 66% of respondents have said that they are planning to implement AR-enabled tools into technical support. 

What’s more, AR can make customer support desk even more productive and advanced. Such solutions can facilitate customer service agents to track the status of customer complaints in real-time. Also, they can use the digital overlay to define the entire customer success journey. Moreover, Augmented Reality-enabled remote assistance solutions can help customer support executives to shorten call duration significantly.  

Overall, AR-based solutions can help customer care executives to increase call resolution rates and cut down unnecessary waiting times.

4. Product Development

Product development is a collaborative process which can be quite risky at times. AR technology can facilitate executives, employees, plant managers and product developers to collaborate in order to ensure that any problem regarding the manufacturing process or quality issues can be eliminated before the final product will reach into the hands of customers.

In addition to this, AR can assist product managers to create a 3-D replica of new products to introduce them into the assembly line. Moreover, thi9s digital model of product can enable the factory workers and employees to check the product quality before its launching.

Concluding Lines

Augmented Reality has become the need for an hour for the thriving enterprise sector. Therefore, multiple entrepreneurs and manufacturers are eager to explore the wider scope of AR technology. Other than the, AR remote assistance app have the capacity to take the industry to a new dimension in the coming years. In a nutshell, we will see more innovative use cases based on AR technology in the future. 

A majority of use cases that are mentioned here are especially important for overcoming the challenges posed by the pandemic. The use cases of AR will still not lose their value after the pandemic. It will continue to increase productivity, reduce travel time, accelerate training and provide all the other benefits that we saw in our top use cases that are mentioned in this blog post.


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