Prescription Delivery App

The COVID-19 outbreak disrupted various industries throughout the world. However, some pandemic-proof industries, such as healthcare, thrived even during this severe wave of COVID-19. The healthcare business has grown at a breakneck pace in recent years, and the reason is self-evident. People grew increasingly health-conscious during and after the epidemic, and as a result of this trend, financing for the industry increased dramatically, spurring innovation.

The most important domain of the healthcare business, the online pharmaceutical industry, will be discussed in this article. This tutorial is for you if you want to start a business in the online pharmacy sector or want to create a prescription delivery app

So keep reading to get answers to all of your questions.

The Step-By-Step Process Of Prescription Delivery App Development

Step 1: Determine your business model

You must first decide on your company concept before launching a prescription delivery firm. It’s essentially a blueprint for how your software will function and generate revenue. The majority of popular apps in this area operate on one of two business models:

  • Business Model for Dedicated Prescription Delivery

This business model is used by large pharmaceutical businesses or stores with large stocks. Such companies create a pharmaceutical delivery app to take their business from offline to online and cross borders.

There are numerous benefits to employing this business strategy, including increased brand exposure and the ability to make a lot of money through various monetization tactics. You can sell directly to consumers or retailers in various countries. To get started, you’ll need a large inventory and a lot of money.

  • Marketplace Business Model

The second approach is to run your business like a marketplace. You can start your business with this strategy even if you don’t have any goods. All you need is a network of local pharmacies who are willing to sell their items through your platform. You will act as an aggregator between end-users and pharmacies using this strategy.

This business model requires extremely minimal infrastructure and no inventory, allowing you to focus your resources on strengthening your startup’s core activities and marketing operations. Furthermore, this strategy reduces monopoly and benefits all stakeholders (clients, pharmacies, delivery employees, and app owners) while also providing convenience.

You can choose one or more monetization options for your application depending on your company model. However, you must do so before beginning your development journey because making big modifications to the app architecture later will cost you a lot of money and effort.

Step 2: Register your online pharmacy

You must take the proper safeguards now that you are dealing with one of the most important fields in the healthcare industry. Because you will be dealing with patients’ medical data and other personal information, any online healthcare business differs from other internet enterprises. As a result, you must follow all of the rules and regulations.

It’s time to register your online pharmacy once you’ve decided on your business and income plan. You can contact a business consultant or agent who is knowledgeable about the registration process, which differs by nation. To open an online pharmacy in India, for example, you must register with CDSCO (Central Drugs Standard Control Organization) and fulfill their guidelines.

Step 3: Choose Your MVP’s Features

The MVP features of your prescription delivery app may change depending on the business model you choose. In most circumstances, such an app will consist of the following panels, each of which must include the following features:

  1. Customer App

Seamless Onboarding

Allow clients to download, install, and register in your app without interruption. Allow customers to join up using social media, email, and phone numbers to make their experience as seamless as can and remove all friction from the process.

Enter Prescription

Your clients should be able to upload prescriptions straight into the app from doctors. Allow users to contribute prescriptions in a variety of methods, for as by clicking an image, uploading a document, or clicking a link. It will simplify their ordering process, and you will have proof that the drugs requested were recommended by a physician.

Medicine Information

You must provide your clients with complete information about the drugs included in your application, such as the manufacturer’s name, potential adverse effects, expiration date, and conditions treated with it, among other things.

Robust Search and Filters

Your prescription delivery app will very certainly have products from a variety of stores and manufacturers. As a result, make sure your customers can search for the exact product they desire. Allow people to search for medicines using various filters such as issues, manufacturer name, medicine name, FAQs, and so on.

Product Comparison

Customers will be able to compare different items based on customer ratings, prices, and other factors to find the best bargain. You may even monetize your app by recommending top-selling stores at the top and charging a fee for it.

Alternative Suggestion

Some of the drugs may be excessively pricey or have adverse effects on customers. To assist them, your app should always propose alternates for each medicine to remove any possibility of a customer not purchasing it.

In-App Payment

Allowing customers to make payments in-app is a must-have feature for anyone selling anything online. Assemble a secure payment gateway and integrate the majority of payment options in-app, such as credit or debit cards, mobile wallets, and so on.

Order tracking

You may deal with delays in the delivery of clothes, food, and accessories, but you must stick to deadlines when it comes to medicines. You must allow your customers to track their orders in-app with real-time updates to give them information about their status.

Push Notification

The most important aspect of a prescription delivery app is pushed notification. Push notifications can be used to notify customers about order confirmation, new deals, popular products, drug refills, and more. Consumers and app developers both benefit from this functionality.

Orders That Recur

To establish a loyal customer base, make it simple for customers to place recurring orders. Consider including a subscription function in your app so that your clients can receive their medications regularly without having to place a purchase.

2. Pharmacist App

Seamless Onboarding

You should set up a flawless app onboarding process for pharmacists, just like you should for consumers. They should be able to use their login and ID to log in. Furthermore, their registration and licensing verification procedures should be as straightforward as feasible.


Your app should send real-time notifications to the store admin about new orders, canceled orders, successful/failed deliveries, and payments.

Prescription Information

A medication merchant should get accurate prescription information in their panel. Customers’ documentation may not be clear at times, thus your app should have a mechanism in place to help solve this problem.

Order Management and History

The app should allow store employees to manage orders and returns, as well as view payment status, refund requests, and other information. To minimize future issues, they should be able to keep track of all orders through the app.

Payment tracking

Inform store owners about the status of each order’s payment, and provide them the choice to track their revenues using your app.

Customer Support

Allow them to communicate with clients and respond to their questions about drug availability, unavailability, costs, and discounts. It will increase client retention and loyalty.

3. Driver App

Seamless Onboarding

If you are providing a driver panel, it must be very easy to use as people will use it on the roads. So, pay special attention to the app’s UI and UX and make it simple yet helpful. The driver’s app should have all the required information about the driver like name, contact number, address, driving license number, etc.

Route Guidance

Just like in Uber and Lyft, you must help your drivers find the optimal route using GPS to deliver orders in the shortest possible time and improve customer satisfaction rates.

Push Notifications

Your drivers should be informed in real-time about new orders, canceled orders, or any other updates that affect their work. Without push notifications, they won’t be able to stay updated on what is going on with other stakeholders.

Quick Communication

You must give drivers an option to contact store owners and customers in-app using calls or messages.

Earnings Reports

They should be able to track their earnings in-app so that they can set targets and work accordingly.

Performance History

They should also be able to check their history in-app to analyze performance and improve the time taken to get orders delivered.

Ratings and Feedback

Motivate drivers to fill performance gaps in their service. Higher ratings and better reviews could also prompt higher incentives.

4. Admin Panel


To oversee and manage the operations of a prescription delivery app, you’ll need a simple dashboard that allows you to access all of the necessary data in one spot. Orders, merchants, stock expiration, pending requests, customer complaints, selling statistics, reports, and so on must all be included.

Inventory Management

Having real-time information about your inventory is critical if you own one. Your admin panel should feature all of the product facts, such as the manufacturer, amount available, reorder level, and expiration date.

Vendor Management

You must have information on all of the retailers who sell on your platform so that you can monitor their performance and respond to customer complaints.

Order Management

You should be able to alert suppliers about desired products from inside the app, depending on the stock available in your inventory. All orders should also be logged in the backend.

Price Management

Setting the proper price for your products will be your duty. You should be able to increase prices or offer discounts on your products based on market demand.

Complaint Management

Customer and other stakeholders’ inquiries and complaints should be visible to the admin, along with their status. This will assist you in improving your platform’s consumer experience.


Data from the admin panel should be used by your team to create successful marketing campaigns to cross-sell and upsell products in-app and increase conversion rates.

Monetization Reports

You should be able to see how much money you’re making as a result of the various monetization tactics you’ve used so that you can improve.

Step 4: Ensure that you follow all rules and regulations

When dealing with patient health records and prescriptions, you must ensure that you follow all applicable government rules and regulations, such as:

FDA Regulations

All healthcare and prescription delivery apps must adhere to the FDA’s regulations, which are in charge of ensuring the efficacy and safety of medical mobile applications. Access to a patient’s medical history, diet, and other factors require FDA approval.

Data Security

HIPAA requires that online drug delivery programs protect sensitive patient health data from being disclosed without the patient’s consent (Health Insurance Portability and Accountability Act 1996).


If you do business with people in Europe, make sure you follow GDPR guidelines. It contains a list of terms and conditions to ensure that no user data is saved or used for reasons other than those stated.

Step 5: Hire a Trustworthy Mobile App Development Firm

Now that you have everything in order and your business plan is complete, it’s time to contact a reputable mobile app development company to assist you in making your ambitions a reality. Remember that your technology partners will be the backbone of your company, so make sure you choose the correct ones after conducting thorough research.

In A Nutshell: Hire App Developers for Prescription Delivery

Among large capital organizations, online prescription delivery applications have become well-known. As a result, major businesses such as Amazon and Walmart have started a vigorous battle for online pharmaceuticals. If you’ve been thinking about doing something in this industry, now is the moment. Investor interest in medical enterprises is on the rise, and an internet delivery application can keep up.

Whether you’re a startup, a small business, or a large corporation, mobile app development is critical to maintaining a competitive advantage in the market. Mobile app development companies like Apptunix have everything you need to get started, from programming to marketing and testing. We offer best-in-class online prescription delivery solutions to help new enterprises come to market quickly.



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