.Vonage Holdings Corp:
Vonage Holdings Corp., formally known as Vonage, was one of the first firms to offer cloud Voice over Internet Protocol (VoIP) phone service to residential customers in 2004. The company, which is headquartered in Holmdel, New Jersey, and has locations across the world. provides unified communications as a service (Ukas) to organizations of all kinds.
Vonage Business Communications, formerly Vonage Business Cloud, is an all-in-one communications solution that combines voice, text messaging, video conferencing, team collaboration. And more into a single user experience. There are three service plans to choose from, each with its own set of unified communications features.
The company offers contact center solutions in addition to commercial phone services. and many developers use its application program interfaces (APIs) to design communications systems for their businesses.
With an entry-level app-only “Mobile” plan priced at $19.99 per user per month. Vonage’s business phone service is one of the most expensive solutions in our ranking. The cost of a plan with desk phone assistance begins at $29.99 per user. While all plans include basic calling, SMS, caller ID. And other features, some, such as call recording, toll-free numbers, and visual voicemail, are only available in the top-tier Advanced plan or as paid add-ons.
Because it’s internet-based, the quality of your internet connection and any Wi-Fi or other local networking connections . you use to connect to Vonage’s business cloud system will determine call quality. Vonage does offer tools for integrating with other software, such as CRM tools and browsers, where a plug-in enables click-to-call functionality when contact details appear on websites.
For businesses with additional users, lower monthly per-user costs are offered, making Vonage a better value for money. Vonage also provides 24/7 technical support and boasts 99.999 percent uptime, and the Advanced tier also includes setup assistance. so it’s an excellent option for large businesses and organizations looking for a lot of help with their business phone service.
Vonage has a basic “Mobile plan” that includes unlimited calling and messaging using the company’s applications. IP desk phones, videoconferencing, and CRM connectivity are all included in the “Premium” subscription. Visual voicemail and call recording are include in the “Advanced” package. Larger orders are eligible for discounts.
Vonage’s access business phone package is the Mobile plan. Unlimited calling and messaging are available only through the company’s mobile and desktop apps, not traditional or IP desk phones. It also comes with limitless internal company messaging and standard phone features like caller ID. It gives you access to Vonage’s App Center, which has optional connectors with other business applications. Technical assistance is available 24 hours a day, 7 days a week. Toll-free numbers, for example, are accessible as a paid add-on.
This package is ideal for traditional office settings because it allows users to interact and collaborate using any device, including desk phones. Features include those included in the Mobile plan, as well as choices that allow callers to choose. how they want to contact a person or department, video conferencing for up to 100 individuals, and CRM integration.
Includes all of the features of the Premium service package plus 15 hours of on-demand call recording per month. Voicemail transcription to text that is distribute via email, and ring groups. For a fee, businesses can add more features. Setup and onboarding are assist a dedicated crew. For pricing on Vonage’s contact center services, businesses must contact the company. Meanwhile, the pricing of Vonage’s Communications APIs (previously Nexmo and Tok Box) varies is based on usage duration and frequency.
What Are the Prices of Vonage Business Phone Systems?
Vonage Business Communications offers a mobile package that starts at $19.99 per month per user. At five users, the cost per user per month drops to $17.99 per user per month, and at 20 users, it drops to $14.99 per user per month. For a per-user per-month quote, companies with more exceeding 100 employees must contact Vonage. For no additional charge, businesses can keep the old phone number. Vonage charges $9.99 per month for new local phone numbers and $49.99 per line per month for toll-free numbers.
The Premium plan starts at $29.99 per month per user. At five users, the price drops to $27.99 per month, and at 20 users, it drops to $24.99 per month, while firms with more over 100 employees need contact Vonage for the a per user per month quote.
Advanced: The Enhanced plan begins at $39.99 a month for per user. It costs $37.99 per user per month for five through 19 users and $34.99 per user per month for 20 or more users, following the same pattern as the previous options. For pricing, companies with more than registered nodes must contact Vonage.
Vonage’s cost ranges from $19.99 per subscriber for its Mobile plan to $39.99 per user for the most comprehensive Advanced plan, with monthly discounts available for larger groups. Videoconferencing, desk phones, and connectivity with CRM software are all available when you upgrade from Mobile to the mid-tier Premium package.
Visual voicemail, setup aid, and call recording are all included in the Advanced tier. Toll-free numbers are available for an additional fee. Vonage may price more for equivalent capabilities than some competitors, but the firm offers discounts for larger groups and claims a good uptime rate. For basic talking and messaging, its Mobile package is reasonably priced.
What Features Does Vonage Offer in Terms of Calling?
Vonage’s plans contain a number of calling and interaction options. Some features are only available in higher-level plans, while others are optional and can be added for a price. The following are some of the features:
Hold the phone call
Caller ID is a feature that allows you to see who
One Extension for Multiple Devices
Is Vonage’s customer service up to par?
Vonage Business Cloud offers a number of ways to get answers and assistance. Customers can talk to a chatbot, file a case ticket, or use community forums to get answers to specific questions. Vonage provides phone service from 8 a.m. to midnight EST Monday through Friday, 9 a.m. to 9 p.m. EST Saturday and Sunday, and emergency after-hours support (call only). The web portal, through which users manage their service, features, and phone extensions, has knowledge-based articles.
Vonage Support Plus is provided in collaboration with Soluto, an Asurion subsidiary. Technical support for non-Vonage hardware and equipment linked to the business phone system is included in the plan. Vonage offers white-glove setup to help you set up your new system if you purchase the Advance package.
How does Vonage help remote workers?
Vonage Business Communications provides a number of collaboration tools for distant workers. Some features are exclusively available in higher-level plans, while others can be added for a price. The following are some of the features: